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Delivery Charges and Terms |
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1. What cities will you do Free delivery?
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Answer: We deliver to most of major
cities in Canada for FREE if your purchasing amount is above 2000$.
Cities include Calgary, Winnipeg, Montreal, Ottawa, Windsor, London,
Hamilton, Burlington, Toronto, Kitchener, Waterloo, Guelph,
Vancouver, Victoria, Regina, Saskatoon, Haliax and more.
Note: We only provide Free curb size delivery service. ( Only
delivering to ground floor normally referring drive way and garage.)
We will charge extra for inside delivery. |
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2. Will you ship by your own trucks or use third
party freight company? |
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Answer: Our warehouse is based in Mississauga, ON. We
will use our own trucks when delivering to an address which we can
come back in the same day .e.g. Ottawa, Montreal, Sudbury, Windsor,
London, Waterloo, Hamilton, etc ( Most of cities in Ontario and
Quebec ) For the cities outside of ON and QC or the order amount
less than our minimum order requirement, then we will use third
party delivery company to deliver. |
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3. If you deliver by using your own truck, what
service will I expect to have? |
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Answer: If we agree to deliver by using
our own trucks, then we will provide Premium White Glove Service.
Service includes delivering into specific rooms, unpack the packages
and providing Free installation. ( Note: We do have a "Minimum Order
Amount" requirement when delivering by using our own trucks. The
actual requirement depends on how much you will buy and what you
will buy. Please contact us for details. |
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4. If you deliver by using third party truck, what
service will I expect to have? |
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Answer: For this case, you probably live in
long distance cities such as Calgary, Winnipeg, Halifax, etc or your
order amount is less than our minimum order requirement. When the
truck arrives, they can only ship to ground floor normally refers to
your garage or drive way, then you need to have people ready to move
up to your rooms. In most cases, if you agree to pay extra, then
delivery persons will move the furniture to your room. The actual
rate depends on how many pieces and how many stairs they will need
to handle. |
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5. How will you wrap and protect the furniture
from damage in shipping? |
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Answer: All orders for long distance
will do double wrapping on pallets with extra protect. Because we
deliver furniture to Winnipeg, Calgary, Montreal, Halifax on daily
basis, we will pay extra attention and money to wrap the furniture
and make shipping damage as minimum as possible. |
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6. How much will you charge for delivery? |
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Answer: FREE if your purchasing
amount is larger than 2000$. ( This price will
only cover to your grand floor such as garage or drive way. To move
inside of rooms, shipping company will charge extra for that. )
If your purchasing amount is less than
2000$, please contact us for delivery rate. We will try to cover
your shipping cost as much as possible.
If we decide to deliver by using our own truck,
then we charge $ 200 flat rate
for Premium White Glove Service. For customers live in GTA area,
Waterloo, Hamilton, Burlington, Kitchener, please contact us for
shipping rate.
Note: The actual shipping cost may be more than
$ 800 from Toronto to your place .e.g. Calgary but we will pay most
of that
for you to appreciate your business and make you feel worth to order
from us. |
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6. How long will it take to deliver?
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Answers: If the products are in stock and
delivery and payment arrangement has been made between customers and us, it will
take 3 - 5 business days to deliver. If customer orders something we
are not in stock or custom items, it will take 6 - 8 weeks to
deliver. We will update with customers case by case and make sure
all customers will know in advance in terms of shipping time and
other information. One simple rule here is No Lies. |
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