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Frequent Asked
Questions |
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Why you should buy from us? |
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Delivery Time: We have warehouse in
Canada so all stock products will be delivered in 3 - 5 business
days not 2 - 3 weeks.
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Best Value:
Because we own our factory, our prices should be very
competitive in the market. One thing you have to keep in mind,
we offer Free shipping in Canada which means we will give you
600$ - 1000$ discount on shipping. We will pay extra money to
double wrap your furniture on pallet before shipping to minimize
the chance for shipping damage. If you buy more, we will offer
you package discount to save you more money.
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Free Shipping:
We offer Free delivery service to your door if your purchasing amount is larger than 2000$
and you live in a major city in Canada. ( Actual shipping
cost will be about 600$ - 1000$ depending on where you are
located. We will pay that to appreciate your business so don't
just look at the prices of furniture but also the shipping cost
and services. If you are living close to us, we will use our own trucks to do delivery and provide
Free set up and allow customers to pay on delivery.
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Furniture
Wrapping for delivery: All
furniture will be wrapped on pallet with extra protection to
minimize possibility of shipping damage. This is the key. Even
you get the cheapest price in the world from other seller but if
they don't properly wrap your furniture, the chances for
furniture getting damaged on shipping is about 60% and all good
deal will become nightmare.
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Product Flexibility: We are able to custom
making furniture for you and deliver furniture in about 6 - 8
weeks.
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Warranty: We offer One Year manufacture
warranty against manufacture defeat.
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Showrooms:
The reason we mention showrooms here is to tell you that we are
not an online furniture store to sell furniture through
suppliers without even seeing these furniture in person. Right now we have
5 showrooms in
Mississauga, Toronto, Vaughan, Ottawa, Markham, ON and we
are planing to open showrooms in Winnipeg, Calgary, Montreal and
Vancouver later on.
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Negotiable Price:
We will offer discount if you order
a package deal. We are human beings dealing with human beings.
We will try our best to provide you the best price to cover you
shipping, products and tax.
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Package Deal:
If you order more items, we will offer you more package
discounts plus Free shipping. Contact us for details.
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Why should you buy from
us rather than the online dealers in US? |
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Duty Tax:
You will need to pay 10% duty tax if you import from US to
Canada so your actual cost is 10% more.
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Shipping Timing:
Most of online websites in US are buying from suppliers and they
have no control for delivery lead time. Once you place the
order, it may take 8 -12 weeks for shipping. We own our
factory so what ever timing we quote you will be more accurate.
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Unclear
Descriptions on products: The exact same couch can be made
in different materials. Lots of sellers are stating the couches
are made in Top Grain Leather so customers assume couches are
made in 100% FULL LEATHER but customers actually receive couches
in Leather Match ( Front Area where ever touches skin are
leather, side and back are not leather. ) We will tell the truth
in our description. If the couch is in Full Leather, then it is
Full Leather.
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Best Value:
Because we own our factory, our prices should be very
competitive in the market. One thing you have to keep in mind,
we offer Free shipping in Canada which means we will give you
600$ - 1000$ discount on shipping. We will pay extra money to
double wrap your furniture on pallet before shipping to minimize
the chance for shipping damage. If you buy more, we will offer
you package discount to save you more money.
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Shipping Cost:
Shipping from US to Canada is very costly because furniture has
to be delivered across the border. Fuel surcharge is much more
than in US. Our prices at mostly cover the shipping cost already
so there are no headaches to customers.
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Customer Service
afterwards: It will be a nightmare to do customer
service dispute with retailers in US because of different laws
and policies. We guarantee we will offer reasonable care to all
customers.
Final Words:
We believe you will pay what you get. If someone will
sell you a diamond for 200$, you will have to think about it because
too good to be true. Even though our purpose to do business is to
make money but we are customers as well and we understand how
important customer service is. Again we are real people and we would
like to deal with real people. By buying from us, you will get best
price, minimum shipping cost and our dedication to make you
satisfied.
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Shipping Related Questions |
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1. Will you ship by your own trucks or use third
party freight company? |
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Answer: Our warehouse is based in Mississauga, ON. We
will use our own trucks when delivering to an address which we can
come back in the same day .e.g. Ottawa, Montreal, Sudbury, Windsor,
London, Waterloo, Hamilton, etc ( Most of cities in Ontario and
Quebec ) For the cities outside of ON and QC or the order amount
less than our minimum order requirement, then we will use third
party delivery company to deliver. |
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2. If you deliver by using your own truck, what
service will I expect to have? |
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Answer: If we agree to deliver by using
our own trucks, then we will provide Premium White Glove Service.
Service includes delivering into specific rooms, unpack the packages
and providing Free installation. ( Note: We do have a "Minimum Order
Amount" requirement when delivering by using our own trucks. The
actual requirement depends on how much you will buy and what you
will buy. Please contact us for details. |
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3. If you deliver by using third party truck, what
service will I expect to have? |
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Answer: For this case, you probably live in
long distance cities such as Calgary, Winnipeg, Halifax, etc or your
order amount is less than our minimum order requirement. When the
truck arrives, they can only ship to ground floor normally refers to
your garage or drive way, then you need to have people ready to move
up to your rooms. In most cases, if you agree to pay extra, then
delivery persons will move the furniture to your room. The actual
rate depends on how many pieces and how many stairs they will need
to handle. |
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4. How much will you charge for delivery? |
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Answer: FREE if your purchasing
amount is larger than 2000$. ( This price will
only cover to your grand floor such as garage or drive way. To move
inside of rooms, shipping company will charge extra for that. )
If your purchasing amount is less than
2000$, please contact us for delivery rate. We will try to cover
your shipping cost as much as possible.
If we decide to deliver by using our own truck,
then we charge $ 200 flat rate
for Premium White Glove Service. For customers live in GTA area,
Waterloo, Hamilton, Burlington, Kitchener, please contact us for
shipping rate.
Note: The actual shipping cost may be more than
$ 800 from Toronto to your place .e.g. Calgary but we will pay most
of that
for you to appreciate your business and make you feel worth to order
from us. |
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5. How long will it take to deliver?
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Answers: If the products are in stock and
delivery and payment arrangement has been made between customers and us, it will
take 3 - 5 business days to deliver. If customer orders something we
are not in stock or custom items, it will take 6 - 8 weeks to
deliver. We will update with customers case by case and make sure
all customers will know in advance in terms of shipping time and
other information. One simple rule here is No Lies. |
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6. How will you wrap
and protect the furniture from damage in shipping?
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Answer: All orders for long distance
will do double wrapping on pallets with extra protect. Because we
deliver furniture to Winnipeg, Calgary, Montreal, Halifax on daily
basis, we will pay extra attention and money to wrap the furniture
and make shipping damage as minimum as possible. |
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Product Related Questions |
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1. If I receive a defective product, what shall I
do? |
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Answer: Please send an email to our customer
service department along with a picture to prove the damage. Our
customer service staff will contact you to give you solutions.
Normally for any long distance orders, we will double check before
we shop out but in case there is a problem happening, we promise we
will do the right thing. All damages and problems must be reported
to us by email in 72 hours after delivery. Our principle to handle customer service
issues is we will stand in Customer's shoes to view the case. The
very fist question jumps into our mind when we handle customer
service issues is if I am the customer and I bought something which
has a problem like this, will I accept it? If I don't, then my
customers will not too. We are human beings who dealing with human
beings. We won't give you BS and excuses to escape from problems but
offer you reasonable cares. Please go to
Contact Page to send us an email. |
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2. Is there any warranty? |
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Answers: We offer 1 year limited warranty to
against manufacture defeats. We reserve the rights to determine
whether it is manufacture defeat or not. One thing we would like to
promise here is we will do our best to make sure all customers
receive reasonable cares basing on common senses. Your satisfaction
is our goal. Warranty will be applied for home
furniture not for commercial uses. For leather products, GH
Furniture
Furniture provides Limited Manufacture Warranty for one year.
Leather is a natural product, and, as such, each hide will reflect
its own individuality. Some variations of shade and tone are to be
expected as are the nicks, scratches, and wrinkles that only occur
in genuine leather; these characteristics are in no way to be
considered a defect. There is no warranty for Vinyl. |
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3. Are you able to custom making any
furniture? |
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Answers: Actually customization is one of our
strength. We specialize in Sofa, Modern Bedroom and other modern
furniture. Please send us an image, we will be able to tell you the
details. |
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Other Common Questions: |
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1. Do you carry other furniture other than
the furniture in this website? |
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Answer: Yes, if you can specifically
tell us what you are looking for, we will be very happy to find you
the products. For details, Please go to
Contact Page to send us an email. |
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2. What is your Return and Refund
Policy? |
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Answer: All custom orders are final. No Return
and No exchange. All regular stock items must be unused and in
original package. Customer will be responsible for both inbound and
outbound shipping cost plus 30% restock fees. ( Customers can use
our shipping partner or other shipping companies to do the shipping
but shipping arrangement must be arranged and paid by customers and
we have the right to check and reject the return furniture if it is
used or damaged or not in original packages. ) Once the order
is placed and processed, all sales are final. |
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3.
Explanation about up to 30% discount and our discount system:
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Answers: First of all, the
discount rate is UP TO 30% not 30% exactly. The discount percentage
depends on two factors: 1. How many items will you order?
2. Where are you located? For the same items, if one customer lives
in Calgary and another customer lives in Vancouver, then the
discount ratio is very different because the shipping cost we need
to cover is different. Our Discount
Percentage Includes the shipping cost. No matter what
someone will need to cover this shipping cost and if we decide to
cover for you, then this amount will need to be deducted from total
discount.
For example, if customer who lives in Calgary
wants to buy 1 bedroom set, 1 sofa set and 1 dining table set, total
amount are 6000$. The total shipping cost is 800$. And we agree to
give him 20% discount, then the calculation is 6000$ - 20% = 4800$
plus 800$ ( shipping cost ) =5600 $. ( In this case, 5600$ plus 5%
AB tax will be his final deal. ) |
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